1. Cancel anytime
SAINT-TRI Smart is a flexible subscription. You can cancel at any time — by using the cancellation option in your payment confirmation emails (Stripe customer portal) or simply by emailing info@saint-tri.com. Cancellation takes effect at the end of the current billing period; you keep access until then. No cancellation fees, no questions asked.
2. 7-day money-back guarantee
If SAINT-TRI Smart is not for you, tell us within 7 days of your first purchase and we will refund your first payment in full — no conditions attached. This is a voluntary contractual guarantee by Saint-Tri GmbH and applies in addition to (not instead of) your statutory rights. Refunds are issued to the original payment method within 5–10 business days.
3. Statutory right of withdrawal (EU/EEA & UK consumers)
If you are a consumer in the EU/EEA or the UK, you have a statutory right to withdraw from a distance contract within 14 days of purchase without giving any reason. By subscribing you request that the service starts immediately during the withdrawal period; if you withdraw within the 14 days, you owe an amount proportionate to the service already provided and we refund the rest. To exercise the right, send a clear statement (email is sufficient) to info@saint-tri.com within the deadline. In practice, our 7-day money-back guarantee will usually give you a full refund faster — we always apply whichever is better for you.
4. Renewals
Renewal payments (monthly or annual) are non-refundable once a new billing period has started, except where mandatory law provides otherwise — but you can always cancel for the next period. If you forgot to cancel an annual renewal, contact us within 7 days of the charge and we will find a fair solution.
5. How to reach us
Saint-Tri GmbH · Höhenweg 15, 9042 Speicher, Switzerland · info@saint-tri.com. Please include the email address you used at checkout.